Senior Management

Gary Staples
Head of Consulting Services

With over twenty years’ experience, Gary is responsible for the successful delivery of Intercept’s professional services. He has led the development of web tools that give customers and field engineers access to the latest technical information. In addition, Gary also directed activities which improve technical support for customers and deliver first-time-fix rates of more than 90 percent. Before joining Intercept, Gary was the enterprise support group manager at SCC. He held similar positions at CompelSource, Info’Products and Granada Computer Services.

Sara Flynn
Head of Online Services

Sara is responsible for developing and delivering Intercept’s online services and service assurance programmes and to monitor, measure and report on performance against Service Level Agreements. IT and Telecoms has been Sara’s background for over ten years. ITIL qualified and a Prince 2 Practitioner her roles have included Change Management, Service Delivery and Operational Readiness for Orange in Bristol, Process and Project Management at Pre-Pay Technologies, and Project and Resource Management for Intercept. She’s always on the look-out for new things to learn and new things to perfect. But it’s not been all one thing – she was an estate agent at one time, and for anyone who doesn’t want to talk about IT or telecoms, try her with theatre, dance or food.

Kef Thomas
Sales Manager

Kef brings with him over 15 years’ sales management success across both the telecoms and IT industry, with experience across companies including Demon Internet, Scottish Telecom, Pipex and Cisco. His predominant experience is in both growing and developing strong sales people and multi million pound sales departments. As an experienced manager, Kef prides himself on his practical outlook on work and life, taking the rough with the smooth. Motivated by his belief that it’s the people that make a successful organisation, Kef stretches the team to the full. Outside of work his passions include family life, rugby, boxing and his love with formula one.

Andrew Acton
Vendor Relationship Manager

Andrew is responsible for managing Intercept’s relationships with its technology partners. As a seasoned manager with both operational and extensive sales experience, he drives Intercept’s partnerships to deliver maximum value for all stakeholders. Previously Andrew was sales manager for ADS Portal’s online services, the application delivery solutions provider acquired by Intercept in June 2008. Andrew brings over twenty years of commercial experience in sales from organisations such as Centia now DNS, and SCC.

Gemma Tucker
Financial Controller

Gemma is responsible for evolving Intercept’s financial management and reporting. With a finance career spanning fourteen years, she brings a wealth of experience from similar finance management roles at Genesis Telecommunications and the Royal Society of the Arts. Gemma started her career as the sales ledger clerk at the Chartered Institute of Secretaries and Administrators. She is an experienced financial system developer having implemented accounting systems from scratch using Microsoft Visual Basic, SQL, and Crystal Reports.

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Senior Management