Business continuity, out-of-the-box

Broader than disaster recovery, business continuity involves making sure that in the event of any disaster your critical business functions will be available to customers, suppliers, regulators, and others that might need them.

This includes many day-to-day operations, such as customer ordering and support, accounts, project management, and logistics. What’s needed is individual to each company.

It’s too late to try and implement business continuity at the time of a disaster – it needs to be part of your daily activities to maintain service, consistency, and most importantly recoverability.

It puts a major focus on your IT systems. For example, how would your business cope if your staff were unable to reach the office due something as simple as road closures? Could they work from home and still be effective, with access to all your systems, applications and data?

Could your phone system be re-programmed so that your customers were unaware of where your staff were residing, or automatically route calls to your staff’s new location?

Intercept’s online services have a high level of business continuity built-in, right out-of-the-box. Your staff can access their data and applications from anywhere, with the same functionality as if they were sat at their office desks.

onlinecomms™, for example, enables businesses to set up phone services so that individual office extensions can ring on home or mobile numbers, in the event of an emergency, allowing staff to work remotely and effectively.