Service Desk
Underpinning all of our services is our ITIL aligned, London City based Service Desk. Staffed by technical personnel, the Service Desk can start work on any incidents or requests raised the moment they are raised with us. This is available from standard office hours up to 24x7, depending on the support package you choose.
Remote support
One of the core functions of our Managed Service is to proactively monitor and manage your in-house IT systems. We do this cost-effectively using secure access, remote take-over and monitoring technologies to keep a close eye on your IT systems. What’s more, we strive to deal with issues as soon as we are aware of them, resolving them before they affect your business.
In-house support
If a more complex fault occurs, our team of highly skilled staff will attend your site to resolve the problem swiftly and efficiently. We offer a range of service level agreements, from standard office hours and response times, right through to a 24x7 service – so there is bound to be one which is perfect for your business requirements.
In-house consultancy
Our consultants can work with you to plan and deliver new IT solutions to your business. We are also often able to enhance your current infrastructure, thus protecting your investments. By taking advantage of our specialist skill sets, you can support your IT team in the initial stages of a new implementation, but then scale back once everything is running smoothly.