Managed Services

If these thoughts have crossed your mind, then Managed Services from Intercept could be exactly what you’re looking for. Intercept’s Managed Services division can take responsibility for any or all of the IT functions within your organisation, whenever you like – and at a cost you can afford.

Intercept Managed Services can offer you complete peace of mind for all aspects of your software and hardware.

We have a team of highly-skilled IT specialists, who you can pay for as and when you need them. You can also schedule future consultancy hours, to maximise available budget and plan for the coming year. Plus, we take care to invest in leading-edge third party toolsets, so you can rest assured that we’ll provide you with optimal service. In fact, these are the toolsets which we use to run our own business.

So whether you’re looking for someone to assist with your day-to-day requirements – such as software patch updates, hot-fixes, virus protection or security issues – or to assist with planning new technological developments, Intercept has the expertise to help you out.

Core support packages

• Initial Support, delivered between 09:00 and 17:30, Monday - Friday (excluding English Public Holidays), featuring a 3 hour response time
• Advanced Support, delivered between 08:00 and 18:00, Monday - Friday (excluding English Public Holidays) featuring a 2 hour response time, and a standard SLA report per quarter
• Ultimate Support, delivered 24 x 7, with added features such as a standard SLA report per month and a quarterly technical bulletin
• Tailored Support, which enables our customers to choose the additional services they require – such as pro-active monitoring, built-in consultancy days, and remote administration

To find out more about Managed Services from Intercept, and how they could benefit your organisation, contact us directly on 020 7743 0100