Collaborative Tools and Applications

When interlinked effectively over a robust IP network, collaborative applications can help staff and workgroups work more closely for greater productivity.

Unified Communications tools typically use ‘presence’ to indicate a user’s availability and their preferred communication method – avoiding missed messages and enhancing productivity. Conversations can also be escalated from email or IM to a phone call or a video conferencing session, offering real flexibility and true collaboration.

Indeed, link collaborative tools such as these into your line-of-business applications, and further efficiencies can be achieved. When integrated into your Customer Relationship Management system, for example, Unified Communications can provide a variety of new ways for your customers to interact with your business, through email and secure instant messaging.

In this way, you can substantially lower your operational costs, boost productivity, simplify IT management and support true collaboration on an international scale.

To find out more about Intercept’s collaborative tools, and how we can help you get your network ready for IP communications, contact us directly on 020 7743 0100.