Solution
Hiren started to engage with Intercept. Hiren stated “Their can-do attitude was a totally refreshing change, especially in the charismatic and flexible way in which they dealt with us. ”During the discussions, Hiren was hugely impressed with the way Intercept were willing, and able to provide a bespoke, tailored solution that would aid the business.
“In particular, it was a relief to find a company that not only understood our IT requirements but also understood our business. Intercept was confident in their service offering, but still went the extra mile and conducted in depth testing to ensure our bespoke applications worked, I am still amazed that TAS Books works in a Citrix environment!” he continued.
Intercept also went above and beyond the call of duty. To ensure EEAFM moved into their offices with all of their services up and running prior to the Christmas deadline, Intercept even organized all the new cabling and ensured the telephone and data lines were installed and working, all ready to access the
onlinedesktop™ service. “Definitely above and beyond the call of duty”, applauds Hiren.
EEAFM has been growing globally with new offices in the UK and abroad including; Beijing, the Cayman Islands, Washington, Ireland and Rio de Janeiro. Intercept have enabled this growth by providing the same level of IT services in these remote regions as the headquarters staff have in London. “Intercept continue to adapt and cater for all our situations, other companies we initially spoke with were way too rigid in their attitude and service,” continues Hiren.
The Benefits
EEFM have calculated that the group is saving over £150,000 per year by outsourcing to Intercept's cloud computing service
onlinedesktop™. “If we had to hire our own IT people, first of all there is an inherent risk of relying on two individuals to run such a critical part of our business and secondly the cost of buying hardware and software is not a one time cost; the systems need to be regularly updated. As we are not technology experts, we could be held to ransom!” he said. “Moreover, Intercept have become our trusted advisors - they continuously look to provide added value for our business and they are a complete pleasure to deal with.”
Hiren continued, “As an example of their value-add, when we expanded into Beijing we were told that we needed a dedicated voice and data line which was hugely expensive. Intercept advised that for a fraction of the cost, they could provide the appropriate equipment to speed-up transfer rates and thus reduce our costs even further.”
A subtle but important aspect of dealing with Intercept is the friendliness of the staff, “I am amazed at how friendly and accommodating the Intercept team are. Every single one of them knows our names and they are always so helpful. No one knew our names at our previous incumbent IT provider and it makes such a difference when you are dealing with people that actually care about you as individuals as well as customers.”
A further business benefit of using Intercept’s online cloud services is that the firm is able to reduce its environmental impact by lowering their carbon footprint. “Outsourcing not only provides economies of scale, but by consolidating the IT requirements of, say, 30 different companies into one data centre you can significantly reduce the power and cooling consumption and thus a companies’ carbon footprint.”