After struggling to justify the investment required to purchase the hardware, software and services required for a solution to serve 50 employees, and also taking into account the cost of building a suitable server room, EPIC Investment Partners was recommended to Intercept by BIS Limited, who provide the firm with their communications solutions.

After meeting with the team at Intercept, Darren determined that onlinedesktop™, a subscription based, outsourced solution cloud computing service, would not only be able to meet his tight timescales, but would also provide a “future proofed” solution as the company grew. Darren recognised that a key benefit of the hosted solution was its strict Service Level Agreement (SLA), which would penalise Intercept for any sustained down time.

onlinedesktop™ provides EPIC Investment Partners with a high performance, secure, IT provision. To date, there has been literally no loss of service and I know that I made the right decision for my company when we embraced the onlinedesktop™ solution.”

In order to deal with EPIC employees concerns about not having onsite service and support desk, Intercept quelled any fears with a demonstration of the power of its remote support tools. By “shadowing” users the service desk can take control of the users physical desktop and onlinedesktop™ session and guide them through their problems, without having to physically visit the user.

Whilst Darren comments that users very rarely have to call the service desk, when they do, shadowing provides a quick resolution to the issue. In addition, the technology has also been used to great effect as a training tool, to very quickly familiarise users with the functionality of new applications subscribed to.

EPIC Investment Partners’ employees now have secure access to all of their applications and data, when and wherever they need them. Currently, users access not only standard applications such as Microsoft Office and Email (including mobile email via BlackBerry), but also contact management applications and industry specific applications such as Bloomberg, BITON, ProQuote and TAS Books.

Darren concluded, “EPIC has seen major productivity benefits from the use of Intercept’s onlinedesktop™ solution. Our organisation is growing fast and we are able to focus 100% on the development of our business, without the distractions of IT issues.”