Stronger relationships mean increased profit

onlinecrm™ is a complete set of customer relationship management (CRM) tools that integrates all your customer information.

It’s simple to use, and helps you turn customer data into business value. Front-line staff are equipped to deliver prompt and accurate service, while managers can access a wide range of analytic tools that provide a factual basis for decision making.

onlinecrm™ is fully hosted at Intercept’s secure data centres, and delivered direct to the desktop or mobile device. We’ll integrate your existing customer data into onlinecrm™, and manage the back-end technology, so there’s none of the time and cost you’d expect from rolling out a new business application.

With onlinecrm™, you’ll have the tools to achieve:

• Smarter marketing – with easy-to-use yet powerful insight that helps you offer customers the products and services they’re most likely to buy
• Improved customer service – with a single view of customers’ personal details, purchasing histories and live queries. Ideal in the contact centre
• More profitable sales – as it’s simple to identify cross-sell and up-sell opportunities, your sales teams can close more deals
• Reduced operating costs – with a single view of the customer, you’ll work more efficiently; and as the technology’s hosted by Intercept, there’s no IT management overhead
• Greater flexibility – it’s easy to add new user accounts, increase storage capacity or customise onlinecrm™ so you can take advantage of new market opportunities.

onlinecrm™ combines essential CRM features with tools that safeguard your critical business information in one low cost solution:

• Data encryption ensures online convenience doesn’t equal a security risk
• Regular back-ups and archiving protect your critical data
• No set-up fees and ‘pay as you go’ pricing maximise your ROI.