Exceptional service, fully included

At Intercept, we pride ourselves on the level of support available. Our online services helpdesk is fully included with your service, at no extra charge.

Our highly skilled team resolves over 90% of support requests during first call. We can also remotely control devices to 'shadow' users and can walk them through the resolution process. This enables users to self diagnose problems should they re-occur in the future.

Our fantastic support is based on our six company values:

• Dynamic – we will be proactive, innovative and flexible in our approach. Our UK service team will be available to you 24 hours a day, 7 days a week, 365 days a year (7am - 7pm support included in all subscription plans, additional charges apply to 24x7 service)
• Committed – we will always follow through on our commitments to you and take personal responsibility for any issue. We empower our staff to make decisions and take action
• Family – we will always be supportive and approachable. We will actively listen and provide you with personal responses addressing your specific needs
• Passionate – our enthusiasm is fuelled by a passion to deliver the best solutions to our customers and we will resolve any issues with equal determination
• Professional – by working in a structured, reliable way, we will demonstrate professionalism in all areas of our business with our experts on hand for you and your business
• Integrity – we will conduct ourselves in a manner that demonstrates honesty, shows respect for our customers and suppliers, and demonstrates that we are a trusted partner.

Want to visit our support centre? – No problem, just give us a call and we will arrange it.